We'd Love to Hear From You.
Get in touch with the Online Qibla Finder team for questions, feedback, technical support, sensor calibration assistance, or partnership inquiries.
Send Us a Message
Fill out the form below and we will get back to you promptly.
support@onlineqiblafinder.com
Prefer writing directly from your email client? Drop us a note anytime. Typical response time is within 24 hours.
If your phone's needle is pointing slightly off, wave your phone in a smooth figure-8 motion in the air 2 to 3 times to reset the magnetometer.
Find rapid, authoritative answers to common sensor, permission, and calculation questions before writing to our engineering desk.
Why does my phone's compass point in the wrong direction indoors?
Smartphones use micro-electro-mechanical (MEMS) magnetometers that measure Earth's faint geomagnetic field (25–65 microteslas). Modern residential and commercial buildings contain dense steel rebar, electrical wiring, and iron framing that warp magnetic field lines. Furthermore, phone cases with magnetic kickstands or MagSafe rings produce immediate hard-iron offsets (often 30°–60° off). For reliable indoor prayer orientation, remove metallic cases, wave the phone in a figure-8 motion, or switch to our Geodesic Satellite Map view, which is 100% immune to electromagnetic distortion.
Why does iOS Safari ask for 'Motion & Orientation' permissions?
Starting with iOS 12.2 and Safari 13, Apple requires explicit user consent before a webpage can access the device's accelerometer and gyroscope sensors (the DeviceOrientation API). This security sandbox prevents background motion tracking. When you tap 'Enable Compass' on Online Qibla Finder, iOS prompts for this permission. All sensor computation runs 100% locally in your device's memory; no orientation data ever leaves your handset.
Can I request an additional city or prayer calculation convention?
Yes! Our prayer times engine natively supports all seven internationally recognized Islamic calculation authorities: Muslim World League (MWL), ISNA, Umm Al-Qura (Makkah), Egyptian General Authority of Survey, University of Islamic Sciences Karachi, Diyanet (Turkey), and UOIF (France), alongside both Standard and Hanafi Asr shadow methods. If your city or local council requires a specific convention, please select 'Feature Request' above and let us know.
What is your response time and privacy commitment when contacting support?
Our engineering and verification desk reviews all submissions and typically responds within 24 to 48 hours. When you send an email, we only receive the information you include in your message. We never sell, share, or monetize user correspondence, and your inquiries are used solely to debug technical defects or answer your questions.